The company faced the challenge to increase public understanding of their research innovations for consumer safety, amidst growing criticism from society on the use of animal testing and the hermetically sealed laboratories. We supported CRL in their dialogue with society through a bold approach, including engaging and transparent ‘Lab Talks’ with various stakeholders, and proactive conversations with politicians and government. Being more transparent as a company, after each round of dialogue has led to a significant shift in the perception of CRL’s daily safety research and their contribution to society.